Voice over Internet Protocol (VoIP) is a technology for communicating using « Internet protocol » (TCP) instead of traditional analog systems. Some VoIP services need only a regular phone connection, while others allow you to make telephone calls using an Internet connection instead. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call any telephone number – including local, long distance, wireless and international numbers.

VoIP converts the voice signal from your telephone into a digital signal that can travel over the Internet. The packets travel like any other type of data, such as e-mail, over the public Internet and/or any private Internet Protocol (IP) network..

If you are calling a regular telephone number, the signal is then converted back at the other end. VoIP calls can be made from a computer, a special VoIP phone, a traditional phone with or without an adapter, or using a wireless phone, depending on the type of VoIP service you subscribe to.

Using a VoIP service, you can call landline or cell phones. You can also call computer-to-computer, with both parties speaking into a computer microphone and listening through computer speakers or headsets.

By adding voice to a data network, you’ll reduce costs, improve productivity, and enhance collaboration.

You’ll save money by having one network to manage instead of two. You can easily add, move, or change phone extensions and locations, which saves money and gives you more flexibility.

Your workforce can use your communications system from home or on the road. Also, wireless IP phones connect users to your communications system and data resources, such as customer information, whether they’re in the warehouse, on the sales floor, or anywhere they can access your data network wirelessly.

Unified communications solutions for small businesses go beyond basic VoIP capabilities in enhancing collaboration. With a unified communications solution, workers can easily collaborate through voice, video chat, Web conference, and Instant Messaging. Employees can collaborate using each technology individually or all of them simultaneously, and from a single, easy-to-use interface.